Terms & Conditions
Ordering from us couldn’t be easier, take your time and have a browse through our products and simply add them to the shopping cart. Once you’ve added all of your desired items, click ‘checkout’ and complete the payment process. We even have a wish list facility just in case you wish to come back and purchase at another date.
When you receive confirmation of your order, this is to inform you that we’ve received your order and that it is on our system, this isn’t a formal contract between us. We reserve the right to remove any item from our website due to quality control and supply problems, so in the event of this happening you will be notified and an alternative or a refund will be offered.
Upon the completion of the checkout process you’ll be directed to our online payment page. This is a fully secure facility and no payment details are saved or stored.
We offer sales in which coupon codes can be used for discounts off of orders or items in the basket. Unfortunately in some circumstances IT errors occur in which codes incorrectly discount items and amounts. In the event of this happening the codes will only be valid for the total amount advertised. Therefore revised invoices will be raised for the correct amount required. Refunds will be offered if the customer decides to no longer continue with the order.
Our standard lead time is up to 12 weeks. This is to allow for importing, delivery of materials and any unforeseen problems with stock. Should we face and delays we will contact you to inform you. If you wish to place an order on a shorter lead time then please do not hesitate to message us to see if we can facilitate you before ordering. The Personalised Bride cannot be held responsible for orders that have been placed with a short delivery scale without pre-arrangement. Refunds will not be given on orders whose timescales have been overlooked due to non-communication before ordering.
Orders are sent via Royal Mail 48 for standard orders. Orders over £50 are sent via Parcelforce or UK mail dependant on the geographical location. The Personalised Bride will not be responsible for rearranging delivery of orders nor for orders not collected from sorting office within the 18 day window. Orders which return to The Personalised Bride will be charged for re-delivery. It is the buyer’s responsibility to ensure the correct delivery addresses and contact information are provided at the time of ordering. The Personalised bride will not be responsible for incorrect addresses being provided. Worldwide delivery is available, quotations are provided upon request.
All items are personalised to order, therefore items cannot be returned for a refund. The Personalised Bride will accept returns if goods are faulty or incorrect and will be replaced at the earliest convenience, refunds cannot be provided. In the unlikely event an item is received damaged we require notification and photo evidence within 48 hours.
In the event of unforeseen circumstances which result in a cancellation, The Pesonalised Bride charge a 15% admin cancellation charge. This is applicable for orders cancelled up to 6 weeks before the anticipated delivery date. When robes are included as part of the order, these incur a 50% charge as they are ordered in specifically on an individual basis. For orders needing to be cancelled after this 6 weeks please contact us as the charge will be subject to additional charges.